Warranty Administrator

Wisconsin Kenworth in Fond du Lac is seeking a talented individual to take on a full-time Warranty Administrator position! This position is ideal for an individual with warranty or service writing related experience, effective management skills, is detail-oriented, and has effective communication skills. This is a great opportunity to join a growing and successful dealer group!

Responsibilities:

• Overall responsibility for the branch warranty
• Fosters effective and timely communication between branch departments
• Communicates and coordinates with supervisor on warranty rejections and processing issues
• Overall responsibility for upkeep and maintenance of warranty take-off area and warranty receivable schedules
• Maintain a warranty process that is timely, thorough, and accurate

Primary Duties:

• File warranty claims
• Operate word processing and spreadsheet computer programs
• Keep receivable schedules clean and updated
• Ship heavy-duty truck parts to various vendors
• Process and update customer information into dealer software system and databases
• Process and file paperwork such as sales, parts, and service documentation per supervisor direction
• Liaison with the corporate office on receivable schedule issues
• Fill in as service counter contact as needed
• Answer multi-line telephone, directing calls and taking messages as required
• Greet customers and handle their questions and concerns quickly, efficiently and professionally
• Accept payments for products and services provided and ensure transaction is documented accordingly
• Other office duties as assigned

Qualifications:

• Associate’s degree (AA)  in an office-related field is preferred, high school diploma required
• 3-5 years of related experience, supervisory experience preferred
• Understanding of double entry accounting principles
• Management skills to include decision making abilities, organizational and leadership skills
• Ability to demonstrate and display office protocols to staff and other departments
• Must be highly organized, detail-oriented, and results driven
• Ability to prioritize and handle numerous tasks simultaneously
• Effective written and oral communication skills
• Computer skills with an emphasis on word processing and spreadsheet programs
• Ability to sit, stand, bend, kneel, stoop and lift/move up to 25 lbs. on a regular basis
• Ability to work in a dealership environment to include 8 – 10 hour day